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Q: I am going out of state or over 200 miles away . Can I still rent?
A: We sometimes let our vehicles go beyond our 200 mile limit if you are renting the vehicle for at least a few weeks. You would also need to give us a deposit to do so - call us for more details.
Q: What are our rates?
A: They vary depending on the car, length of the rental and time of year. We do not have such a wide fluctuation in our rates like the major companies. Of course the longer you have the car the better the rate. Rates are by the day ,week, or month and must be paid in advance plus a deposit . Our average rates for a midsize like a Nissan Sentra or Toyota Corolla or Honda Civic with 4 doors and automatic is $20-$30 per day or $120-$160 per week or $480-$650 per month. Some of our older cars may be less. A van, truck, manual transmission, convertible or full size car or a station wagon may be more. Rates may vary depending on the time of year and availability. Show us the best rate you can find locally for a comparable car and we will try to do beat that rate. For people without their own insurance our cars come with the minimum liability insurance included. The major companies will charge $12 to $15 per day for liability insurance so keep this in mind . Sales tax of 8.5% in San Rafael or 8% in Mill Valley is extra. There are no other 'surprise' fees, period !. Our rates include 100 miles per day by the day or 700 per week. By the month you get 2000 miles. Over the mileage limit costs .20 per mile. Call us for an exact quote unless you are out of the US then E mail us with your age, type of credit card you have, insurance requirements, the size or type of car you need how long you need it and how far you are going. With this information we can give you a quote by e mail otherwise you must call. @ 415 454 4008.
Q: How much is insurance?
A:The CDW (collision damage waiver) is $10 per day. If you accept the CDW you do not have to worry about any damage to our car (see the rental agreement for exclusions). You would not have to put in a claim to your insurance company that might effect your insurance rates nor pay a deductible. If you decline the CDW 'YOU' are responsible for any damage to the vehicle. Minimum Liability is FREE although if you have your own car insurance it is the primary coverage before ours.. With the major companies it is $12 to $15 per day so you can drive legally. Extra liability for $1 million is $8 per day if you need it. Check with your insurance company or credit card company if you are unsure whether your insurance will be enough. If you use your credit card for the collision coverage you still must pay us for any damages and You must deal with collecting from the credit company. Please note:!! Some credit card companies are now limiting the coverage for the car to a 15 day contract so check with them before renting. If you have your own car insurance in the US check with your company to see what coverage you have. Only those persons listed on your policy will have coverage on a rental car.
Q: I am under 21. Can I rent a car?
A: It is possible if you are over 18.. You need to show proof of current insurance with high liability coverage. You must live locally and have the car for 7 days or longer. Only local driving allowed as well. Call for details.
Q: I am over 21 and under 25. Is there an extra charge?
A: Yes. Usually we charge an additional $8 per day. The major companies charge from $15 to $25 extra per day if you are under 25 years old.
Q: Can I smoke or have pets in the car?
A: No smoking at all !!! We have some trucks or wagons that we allow dogs. A small dog may be allowed if you keep the seats covered. We charge at least $100 for cleaning dog smell or hair or removing the smell of smoke or cleaning excessive trash.
Q: Do you accept Debit Cards or do a Cash deposit?
A: Yes, unless you are under 25 . With a debit card or only cash you need to bring proof of LOCAL residence such as a current utility bill (not a cell phone bill) or a lease and proof of LOCAL employment (pay stub) and three good phone #s, such as home, work and nearest relative. We will call to verify those contact numbers. Cash deposits are 'usually' $400 plus the rent and or you need at least $300 on your debit card. Only certain older cars are available for cash deposit or debit card customers. Cash deposit customers need final approval by a manager only at our office. Call for more info. We 'sometimes' make exceptions for the amount of the deposit or the age of the renter in person only and not over the phone. We may also do a credit check and may run a check of your drivers license record. . All parking tickets or bridge violations are the renters responsibility. Unpaid tickets will be charged the fine amount plus a $10 processing fee. Note: If you have a fasttrak transponder it will not work with our car unless you add our car to your fastrak account. So pay the toll or there will be a penalty by fastrak.
Q: Do you take a deposit on my credit card?
A: Usually we charge the rent in advance and also do an additional deposit. The amount depends on the car you rent , the length of the rental, and how long you have been our customer. Call for details. If you need to extend the rental beyond the expected date of return, you must call us, or we will charge your credit card.
Q: Can I return the car after hours?
A: Yes. We have a locked drop box for the keys and will check in the car as of the time you return it but you must lock the car and leave us a note or phone message as to when it came back and we will close out the contract the next business day as of the time your returned the car. YOU, are still responsible for the car until we actually see it! If you do not call us or leave us a message when you have returned the car we will charge you up till the morning we see the car. Most other companies do not allow after hours drop off but we offer it as a courtesy to you so we ask for your cooperation.
Q: Do you charge extra for multiple drivers?
A: Not for three drivers if all are over 25 years old. Over three drivers is an extra $10 per day per driver.
Q: Do you have cars for the chemically sensitive person?
A: Yes we do and you are welcome to sit in each car to find the one that works for you. We do not use any toxic products in cleaning our cars and ask that you do not use any cleaning product without checking with us first. And please no perfumes or 'air fresheners' at all in our cars or offices.
Q: Do you have a mileage limitation?
A: For cars you get 100 miles per day/700 per week or 2000 miles per month at the monthly rate. For trucks it is the same. Over the mileage limit is .20 per mile.
Q: What time is the car due back?
A: One day is 24 hours from when you pick up the car. If you rent the car at 10am it is due back at 11 am whatever day you return it. ( We have a one hour grace period) After that we charge $10 per hour up to the daily rate.
Q: Can you pick me up or drop me off ?
A: Sure, if you are close by. Call ahead of time. 415 454 4008
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